Florida Pool Heroes Local Delivery Policy
At Florida Pool Heroes, we aim to provide a convenient and reliable delivery service for all of your pool supply needs. Our local delivery option ensures that your products are delivered directly to your door. Please review our shipping policy below to understand how our local delivery works.
- Local Delivery Areas
We offer local delivery within select areas to bring you the pool supplies you need with ease and convenience. To check if your address is eligible for local delivery, please enter your ZIP code during checkout or contact our customer service team at support@yourpoolhero.com.
- Delivery Scheduling
Customers have the option to select a preferred delivery date during checkout. While we strive to meet your requested delivery date, please note that the selected date is not guaranteed. Several factors may affect delivery timing, including:
- Weather conditions
- Traffic delays
- Product availability
- Volume of deliveries
We will make every effort to deliver your order on the selected date. If we are unable to do so, we will notify you as soon as possible with a revised delivery date.
- Delivery Times
Our local deliveries are typically made between 9:00 AM and 6:00 PM, Monday through Friday. We do not offer weekend or holiday deliveries at this time. Specific delivery times cannot be guaranteed. Delivery schedules can be updated at any time and such changes will be posted here.
- Delivery Fees
A delivery fee may apply based on your location and the size of your order. Delivery fees, if applicable, will be calculated and displayed during the checkout process.
- Delivery Instructions
If you have any specific delivery instructions (such as gate codes, secure drop-off locations, etc.), please include them in the "Delivery Instructions" section during checkout. We will do our best to accommodate your instructions to ensure a smooth delivery experience.
- Missed Deliveries
If we are unable to deliver your order due to unforeseen circumstances or other factors, we will contact you to arrange a new delivery date.
- Order Tracking and Updates
Once your order is out for delivery, you will receive a confirmation email or text notification. If there are any changes to your delivery schedule, we will notify you via email or phone. Proof of delivery will be provided through email or text notification.
- Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately at support@yourpoolhero.com. We will work with you to resolve the issue as quickly as possible.
- Delivery Location
It is your responsibility to provide a secure location for the material delivered. Florida Pool Heroes is not responsible for theft of the product(s), damage to the delivery location or products, or other factors related to placement of your products after we have delivered them.
- Contact Us
For any questions or concerns regarding our local delivery service, please contact us at support@yourpoolhero.com or call our customer service team. We are here to assist you!
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